Shipping policy

It is crucial to provide accurate and up-to-date customer information, including your address and a valid phone number. If you notice an error in your information after placing an order, please contact our customer service team as soon as possible to correct it. If the order has already been shipped to an incorrect address, any fees associated with making the correction will be your responsibility.

* Situations That May Incur Shipping Fees

Shipping is free within the United States, with the following exceptions:

  • For orders shipped to Hawaii and Alaska, We will contact you via phone and email to collect this fee after your purchase. If the required fee is not paid within 24 hours of receiving the email, your order will be canceled.
  • We offer free samples. A $3.99 shipping fee applies.

Shipping is free within Canada, with the following exceptions:

  • Shipping is free to all areas in Canada for blinds under 94" wide (verticals under 94” long), where ground shipping is available. If ground shipping is not available to your location, you will be informed of the shipping cost before the order is shipped.
  • We offer free samples. A $4.99 shipping fee applies.

Estimated Delivery Time

The delivery times provided on our website are estimates and reflect the range within which 95% of orders are typically completed. If you need your blinds by a specific date, please contact us at support@senseblinds.com to inquire about timelines. Additional fees may apply. Once your order is shipped, you will receive a tracking number to follow up with the carrier.

  • Blinds & shades: Shipped via DHL Express, FedEx, or UPS. Door-to-door service. A signature may be required to ensure safe delivery.

  • Estimated lead times:

    • Roman shades: 7-14 business days
    • Roller shades: 7-14 business days
    • Zebra shades: 7-14 business days
    • Cellular shades: 5-10 business days
    • Solar shades: 7-14 business days
    • Sheer shades: 7-14 business days

Other Shipping Notes

  • Shipments cannot be made to PO Box addresses.
  • We do not ship to military bases outside the continental United States (APO and FPO addresses).
  • For the fastest possible service, we ship most products directly from the manufacturing facility nearest to you.
  • Address changes cannot be made after the product has been shipped by the manufacturer.
  • All delivery times listed on SenseBlinds.com or any other materials (ads, emails, etc.) are estimates.

Oversized Shipping

If your package exceeds the size limits of DHL, UPS or FedEx (typically any product over 94” in width), it will be shipped from the manufacturer via freight carrier, usually to your front door. The shipping carrier will contact you to arrange delivery. Please be sure to answer any calls from the shipping carrier to ensure timely delivery. You can also add a secondary phone number by contacting our call center to ensure contact.

For oversized products or issues with delivery addresses, we will attempt to contact you three times using the phone number provided. If no contact is made after three attempts, the order may need to be field destroyed, and the customer will be responsible for any remake or shipping charges.

Upon receiving your product, please inspect it for any damage immediately:

Upon receiving your order, please inspect the package and product carefully. If the package appears damaged upon delivery, or if you notice any damage after opening, please contact us within 14 days.

  • To process a claim, the following is required:
    • A video showing the condition of the box upon receipt
    • The shipping label clearly visible
    • Detailed footage of the damaged product
  • If possible, please also include photos of the damage.
  • Please keep all original packaging materials, including the box and any pallets for large shipments. These may be required for carrier inspection as part of the claim process.

Tracking Your Order

Once your order has been picked up by the carrier, you will receive an email with the carrier's details and your tracking number. You can visit the carrier’s official website to monitor the status of your package. You may also coordinate delivery times directly with the carrier.

* If your package is marked as delivered but you haven’t received it, please contact your local delivery service first:

  • UPS: 1 (800) 742-5877 (US & Canada)
  • DHL: 1 (800) 225-5345 (US), 1 (855) 345-7447 (Canada)

Sales Tax

In compliance with state tax laws, we charge applicable state sales tax on all orders.