​​Return & Refund Policy

All products sold by SenseBlinds are custom-made to your specifications. It is essential that you follow our measuring and installation guidelines. We strongly recommend ordering a sample booklet or fabric swatches before purchasing custom shades to ensure the texture and color meet your expectations. Additionally, it’s crucial that you carefully review your order confirmation email for accuracy.

Order Errors

We understand that mistakes can happen. If we make an error in your order, we will either repair or remake the product at no cost to you. If you made a mistake in measuring or ordering, please contact us within 30 calendar days of delivery, and we will remake the product at a discounted rate. If a replacement is necessary, shipping fees may apply depending on the size of the window covering or the shipping location.

If we suspect a product issue is due to vendor error, we may require photos of the defective blinds to verify the issue. Once confirmed, we will authorize a remake or issue credit, as deemed appropriate by SenseBlinds.com.

*Please use a metal tape measure to avoid errors in measuring, as nonmetal tape measures may stretch and lead to inaccurate measurements.

Non-returnable Items:

• Fabric swatches and sample booklets cannot be returned.
• Blinds and shades are custom-made products and cannot be returned if they match the original order details.
• Misinterpretation of product images.
• Items that do not fit but were made accurately to your specifications.
• Dissatisfaction with the color.
• Change of mind/no longer want the product.
• Dissatisfaction with the quality.
• Incorrect item ordered by mistake.
• Incorrect size. Size tolerance of +/- 1 inch is considered industry standard.
• Delayed delivery beyond expected arrival time.
• Incorrect item ordered by mistake.
• Measurement errors.
• Color variation due to naturally occurring differences in fabric dye lots (reasonable color differences between sample booklets and finished products are acceptable).
• Shading performance not meeting expectations.

Changing or Canceling Your Order

We will do our best to accommodate changes to your order. Once the order is placed, it is sent directly to the manufacturer to ensure timely production and delivery. Most orders can be changed within the first 24 hours at no additional charge. However, once production begins, change requests may incur a fee. For assistance, please contact our Customer Service team at +1 (647) 338-7568.

*Address changes cannot be accepted once the manufacturer has shipped your product. We do not accept returns for changes of mind once the order is processed.

Color Disclaimer

The colors displayed on your screen may not accurately reflect the actual product colors due to differences in monitor settings and display devices. The colors seen on your screen may vary from the actual product you receive. If color is a key factor, such as matching existing decor, we highly recommend requesting free samples before placing an order. Samples are not available for closeout products. Additionally, there may be variations between dye lots, which can be influenced by factors such as temperature, time, and water source during production. Differences may range from subtle to noticeable. To ensure consistent dye lots, order all blinds for a single room in one order so they are produced in the same batch. Please be aware that test orders may differ from the final production lot.

Freight Damage & Missing Parts

Upon receiving your order, please inspect the packaging for any visible damage and notify the delivery driver immediately. Do not discard damaged boxes, as photos of the damaged products and packaging may be required to reorder the product.

Freight claims should be reported to SenseBlinds Customer Service within 14 calendar days of the delivery date.

If any parts are missing from your order, such as screws or brackets, please contact us within 30 calendar days, and we will assist you in obtaining the missing parts.

Lost Package

In the event that your package is lost during transit, we will contact the shipping provider to locate it. If the package cannot be found, we will arrange to resend your order. Please note that refunds are not available in such cases.