Although we do our best to make sure that the colors printed on our site are accurate, actual colors may vary due to subtle color differences and textures that may not be fully appreciated on some monitors and/or display cards.

The best way to ensure you’ll be happy with your color is to request a sample before placing your order – it’s free! Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. We’d also like to suggest that you order all of your blinds of a given color at one time, since there can be slight variations between dye lots.

Unlike other sites, we only sell first quality products. They are made at major brand factories to your specifications and shipped directly to you.

You can contact us by phone at +1 (647)338-7568

You can also email us: support@senseblinds.com

Samples! We know that the majority of our customers love seeing their potential new window treatments right in their own windows, which is why we offer free samples – with free shipping, too. You can color co–ordinate and get more peace of mind about ordering online.

We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal and PayPal Credit. You also may complete your purchase with a check or money order. You can find our offline payment options during checkout.

Yes. We respect your privacy, and know that it is important to you how your information is handled. You can view our privacy policy here.

The products come with the installation instructions in the box. If you can’t find the instructions in the box, look on our website for your product and you’ll find them there. Or email our customer service department at support@senseblinds.com

Yes, installation materials are included. However, there are many types of mounting surfaces, such as concrete, wood, drywall, plaster, steel, etc. It’s not feasible for manufacturers to include screws/fasteners for every possible mounting surface, but the installation materials included are suitable for the majority of our customers’ needs.

Please refer to this page for complete instructions on how to measure for various window treatments.

Unsure about measuring? No worries! When you carefully follow our step-by-step How to Measure Guide or have your windows professionally measured, we are confident your blinds will fit. For added confidence, we offer FREE assistance from one of our expert design consultants, who will provide extra help if you are concerned. Simply call +1 (647) 338-7568 or use our live chat and someone will walk you through the process.

If you do happen to make a mistake in measuring, please contact us within 30 calendar days so that we can help you get the perfect fit at a discounted price. If a replacement is necessary, a shipping fee might be required depending on the size of the  window covering or the shipping location.

If you have questions about customizing your order, please call our Customer Service department at +1(647)338-7568 or use our live chat to consult with a designer.

Yes, We currently serve Canada.

Step-by-step installation instructions for each product are included in the box. If you are unable to locate the instructions in the box, you can find them on the individual product’s page on our website, or you can view our How to Install guides for different categories of window treatments. You also may call our Customer Service department for assistance at +1(647) 338-7568.

We strive to ensure your order arrives as quickly as possible. However, since all our products are custom-made, there is a production time involved with each order. Once the manufacturing is finished, shipping times depend on the location of the manufacturer. If the manufacturer is based outside the country, it may take about 2-3 weeks for your order to arrive at your front door.

You will not be able to make any changes to your order once it is submitted. View more information about changing/cancelling orders.

If you experience any problems when you receive your order, you may call our Customer Service department for assistance at +1(647) 338-7568. For shipping and manufacturer defects, you have 14 calendar days from the date of delivery to your home to report the issue. If your product breaks you are covered by our 5-year warranty. Please visit our shipping page for more information.

All of our products are made to order, and production normally begins the day after an order is placed. Therefore, we are happy to change or cancel orders as long as you contact us within one (1) calendar day from the date the order was submitted to us. Please call our Customer Service department at +1(647) 338-7568 for assistance. Orders that are changed or canceled after one calendar day may incur additional charges.

The mount refers to the way you will hang your window treatment, either inside or outside the window opening.

Inside mounts are mounted inside the window opening that is recessed from the wall. An inside mount provides a clean look and is probably the most common way to hang blinds today.

The minimum window sill depth for an inside mount varies depending on the product. The depth required for each product is listed under its specifications.

Outside mounts hang outside the window opening and are mounted either on the wood frame or above and beyond the wood frame. Outside mounts are great for doors, for windows with obstructions (such as security-system hardware), or for windows with a very shallow windowsill depth that would make an inside mount impossible. An outside mount can also be used to make a window appear larger, or to hide an unattractive window.

Most of our products will provide privacy at night. Solar screen shades, or any product referred to as “transparent”, will not provide privacy. Shadows may be visible from the outside on light-filtering materials. We recommend ordering swatches to make your evaluation prior to ordering the product.

“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material, you should request a sample from us.

A solar shade’s openness factor is a measure of how much light it lets in. Solar shades are designed to reduce harsh glare and UV rays while still allowing you to see through them. The openness factor is expressed as a percentage, which indicates the amount of light being let in. A higher percentage will mean you preserve more of your view during the day, but let in more glare and UV rays, and have less privacy at night. The most popular openness factor is 5%. We recommend ordering swatches before placing your order so you can decide how much openness you’d like for your shades.

Opacity refers to the amount of light a fabric will let through. Materials that are opaque, and block all light, are referred to as “blackout.” Please note that some products made with blackout materials will still let in light around the edges. Room-darkening products will block most of the light, but are not completely opaque. Light-filtering products will glow during the day and allow some light to come into the room while still providing privacy. Transparent and solar products will preserve your view to some degree, but will not provide privacy. Opacity can be added to some products with the addition of a blackout liner.

The top-down/bottom-up feature provides versatile light control and privacy. It allows you to raise your shade from the bottom as well as from the top. You can lower the top of the shade to let light in while maintaining privacy below, or simply raise the bottom as with a traditional shade.

This popular option has a hidden control system that eliminates the lift cord and allows you to raise or lower the shade easily with the touch of a finger. This removes the possibility of tangled lift cords. Many cordless products are considered safer for homes with children and pets. Look for the “Safer for Kids” label when choosing options, and visit our Child Safety page for more information.

Light-filtering shades allow sunlight to diffuse gently through the fabric to illuminate the room without harsh glare. Room-darkening shades let in less light than light-filtering shades, which keeps rooms darker during the day. Blackout shades are designed to block all light from entering the window. All three options block damaging UV rays and help protect your furnishings.