Fit & Measuring Guarantee
We want ordering custom shades online to feel simple and worry-free. If something isn’t right, we’ll work with you to make it right.
Guaranteed to Fit
Ordering custom shades online shouldn’t be stressful. With our Guaranteed to Fit Promise, you can order with confidence.
- If your shade doesn’t fit due to incorrect measurements, we’ll remake the same product once using the corrected dimensions at no product cost.
- Customers are responsible for the remake shipping fee.
- If the corrected size is larger than the original order, the price difference will need to be paid.
- If you choose to change the product configuration (such as lift type, fabric, or other options), any resulting price difference will also apply.
How It Works
If your shade doesn’t fit due to measurement errors, simply contact our support team and we’ll guide you through the remake process.
Contact Us
Reach out within 30 days of receiving your order and share your order number.
Send Correct Measurements
Provide the correct width and height so our team can review the request.
We Confirm the Details
We’ll confirm the corrected size, any applicable price difference, and the shipping details.
We Remake & Ship
We’ll remake the same product with the corrected dimensions and ship it to you.
Tips for Measuring Windows
Make sure your custom window treatments fit right the first time with these helpful tips:
- Measure each individual window. Small differences in each window’s measurements can make a big impact on the size of your custom order. Never use your old blinds’ or shades’ measurements.
- Review the product details carefully. Read through the “Specifications” tab and the “Measure & Install” tab on the product page to understand the width, height, and depth requirements for each product.
- Track your measurements clearly. Use a measuring worksheet or note down the measurements for each window so placing your order is easier and more accurate.
- Watch the measuring instructions. Follow the step-by-step guidance under the “Measure & Install” tab before ordering.
60-Day Satisfaction Guarantee
Your satisfaction matters to us. If there’s an issue caused by our production, we’ll fix it at no cost to you.
- If there is a problem caused by our production — such as incorrect size, wrong color, or the product not matching your order specifications — we will remake the product at no cost to you.
- For production-related errors, shipping is also covered by us.
If you’re not happy with your custom covering for any other reason within the first 60 days, for example:
- You don’t like the color
- You need a different mount type
- You prefer a different lift style
- You changed your mind about a feature
For full details, please review our Return Policy.
We’re Here to Help
To request assistance, please contact our team with your order number, a brief description of the issue, and any helpful photos.
